When NIBCO INC. set out to modernize how they exchanged documents with their customers, they knew email was holding them back. The process was slow, prone to errors, and costly for both sides. They turned to Supply Cloud for a more efficient, scalable, and cost-effective solution.

In this interview, Kelly Everett, EDI Specialist, shares how Supply Cloud simplified EDI, reduced errors, and strengthened customer relationships across their two companies.

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How satisfied are you with your Supply Cloud experience?

KE: Very satisfied! Supply Cloud streamlines the EDI process for NIBCO INC. and Matco-Norca. We operate under both company names, and Supply Cloud allows us to use one Member ID for each member into our ERP system that covers both companies.

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What process were you using before, and how has Supply Cloud supported your goals?

KE: Before Supply Cloud, most of our customers sent documents via email. EDI is much more efficient and cost effective than sending documents by email. Our customers now receive their documents much quicker. A major benefit is that Supply Cloud allows our customers who aren’t part of an existing group to utilize EDI as a member of Supply Cloud within a larger group. Plus, we can easily add any of our customers to the connection!

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How quickly did you start seeing value after implementation?

KE: We started seeing value immediately after go-live. The onboarding process was very smooth. I especially appreciate that Supply Cloud assigns a testing window with a dedicated resource, usually within a one-month period. This keeps testing timely and helps our EDI team stay organized.

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What aspects of Supply Cloud have proven most effective for your team?

KE: Switching a partner over to Supply Cloud saves a lot of time and reduces EDI errors. All members share the same mappings, which really streamlines the process. Since we use a third-party software provider, being able to copy mappings across members also saves significantly on costs.

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Can you share measurable improvements since switching?

KE: The biggest improvement is a reduction in errors whenever a member switches to Supply Cloud. Shared EDI mappings reduce errors significantly for us.

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How has your experience been with the Supply Cloud Support team?

KE: The Supply Cloud team is great! They actively reach out to potential members after a cutover to help us maximize the utilization of our new connection. This has been extremely helpful for both our companies and our customers.

Ready to see how Supply Cloud can streamline your EDI processes and strengthen your business? Let's chat!

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Connecting the Dots:

Why did NIBCO switch from email to EDI for document exchange?
Email was slow, error-prone, and costly for both NIBCO and its trading partners. Moving to Supply Cloud standardized the process, speeding up document delivery and cutting errors on both sides of the trade.

How does NIBCO manage EDI across two company names?
NIBCO operates under both NIBCO Inc. and Matco-Norca. Supply Cloud lets the muse one Member ID covering both brands inside their ERP system, instead of maintaining separate connections for each.

How fast did NIBCO see value after switching to Supply Cloud?
Immediately. EDI Specialist Kelly Everett said onboarding was smooth, helped by a dedicated resource and testing window — typically completed within a month.

What's driven the biggest reduction in EDI errors for NIBCO?
Shared EDI mappings. Every member on the Supply Cloud network uses the same mapping standards, so switching a new trading partner over reduces errors and lowers the cost of maintaining third-party mapping tools.

What ongoing support does NIBCO get from Supply Cloud?
‍Supply Cloud proactively reaches out to new members after cutover to help them get full use out of the connection — support NIBCO credits with strengthening relationships with its own customers.